Privacy Policy

Effective Date: January 1, 2025


At CallCarVive.com, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.




1. Information We Collect


When you use our website, we may collect the following types of personal information through our online forms:


  • Full Name
  • Phone Number
  • Email Address
  • Vehicle Information (Make, Model, Year)
  • Description of Repair Needs
  • Preferred Location (Van Nuys or Northridge)


We collect this information when you:


  • Submit a contact form or estimate request
  • Sign up to receive promotional updates or marketing messages
  • Schedule a repair or request service updates




2. How We Use Your Information


We may use your personal information to:


  • Respond to service inquiries or provide estimates
  • Send repair status updates and appointment reminders
  • Deliver marketing communications such as promotions or service offers
  • Improve the user experience on our website and communication systems




3. Marketing & Communication


If you opt-in to receive updates, we may contact you via:


  • Email
  • SMS
  • Phone


You may unsubscribe at any time by clicking “unsubscribe” in any marketing email or replying “STOP” to SMS messages.




4. Information Sharing


We do not sell, rent, or trade your personal information.

We may share your data only with:


  • Authorized CarVive team members
  • Our customer service platforms (e.g., email/SMS providers)
  • Insurance partners when assisting with claims — with your permission




5. Data Protection


We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. Your data is securely stored on our CRM system and access is limited to authorized personnel only.




6. Cookies & Tracking


CallCarVive.com may use cookies or third-party tools (like Google Analytics) to:


  • Track website usage and performance
  • Improve user experience and ad targeting


You can control cookie preferences through your browser settings.




7. Your Rights


You have the right to:


  • Access the data we have about you
  • Request correction or deletion
  • Withdraw consent for marketing communications at any time


To make a request, please contact us directly.




8. Changes to This Policy


We may update this policy occasionally. Any updates will be reflected on this page with the effective date noted above.




9. Contact Us


If you have questions about this policy or how we handle your data, please contact:


CarVive Collision Centers


6336 Woodman Ave, Van Nuys, CA 91401

8603 Darby Ave, Northridge, CA 91325

(818)-900-5355 | (818)-718-2700

info@callcarvive.com